Speak to a real person, who will not only explain the admission process, but will also walk through each step of entering aged care with you.

Each staff member has undergone reference and security checks to ensure they are fully qualified, experienced and passionate about working in the aged care sector. Emotional intelligence is also a key factor in recruiting our staff.

Our centres have a variety of room options to suit different levels of mobility, comfort, budgets, with features such as private ensuites, electronically adjustable beds, space for personal furniture, built-in wardrobes and provisions for telephones and TV.

Each of our Centres has a dedicated Lifestyle team who organises daily activities based on the suggestions of residents, including daily outings, celebrations, trivia, cultural dancing, singing, walks, traditional games, Chapel services and much more.

Meals are cooked daily by a qualified chef in consultation with the dietitian.

We understand that food is not only about getting the right nutrition and meeting all the dietary requirements. We go through a lot of effort to ensure that our food: 

• caters for taste preferences
• respects lifestyle choices
• meets cultural requirements
• looks good
• and is enjoyed in a nice environment. 

You will have the opportunity to actively contribute towards the 5-week rotational menu planning for each season. Sample tasting and feedback sessions are a fun and much-anticipated activity at our centres. 

Click here to learn more about food in our residential aged care centres. 

Our approach to dementia care is led by each person's interests, feelings and emotions. We respect the rich lives they have led by tailoring our care based on their personal history and story.

Including scheduled visits from local GPs and access to Allied Health services as needed.

We have a holistic model of care, and our dedicated Chaplains play an important role in bringing this to life. Each centre also has their very own chapel. Whatever your beliefs, our Chaplains are here to assist in your spiritual and emotional journey, if you wish - because we don't have clients, only family.

My Aged Care is the main entry point to all government-subsidised aged care services in Australia. The steps are the same whether you’re applying for permanent care or respite (short-term) care. 

1. Check your eligibility.  
2. If eligible, contact My Aged Care on 1800 200 422 or visit myagedcare.gov.au to apply for an aged care assessment.  
3. If the application is successful, you will be referred for an assessment. Assessments are done in person, usually at your own home. The assessor will decide your care needs and approval for entry into subsidised residential aged care.  
4. Once approved, contact us. 

Deciding which residential aged care centre is best for you is an important and personal decision. We recommend that you visit your preferred Centre so that you can experience the care we provide and meet the dedicated team of carers who will work with you to ensure your care needs are met.  

At the conclusion of the tour, we will go through the information pack and explain the fees and charges.

You can call your preferred Centre directly, or if you are unsure of which Centre will be best for you, call our enquiry line on 1300 111 227.

Once you have experienced the care we provide, met the care team and are ready to move into our Centre, there are four (4) pieces of information that must be completed and returned:

1. Completed application form
2. Aged care assessment or support plan
   Provided by the government assessment team.
3. Combined Assets and Income Assessment letter
   Issued by Centrelink or the Department of Veterans’ Affairs - required if you’d like further assistance from the government with what you have to contribute towards your care.
4. Certified Copy of Power of Attorney, Enduring Power of Attorney or Guardianship
   If applicable.

If you’re not yet ready for placement, you’re welcome to return your completed Application Form to join our waitlist until the time that suits you best.

When we have received your documents and have a suitable aged care vacancy, we will arrange a pre-admission interview so that we can discuss your care needs and preferences in more detail. 

Once we’ve confirmed that we can meet your care needs and have a suitable room available, we’ll offer you a place and arrange a move-in date that works for you.