Important Information about The Salvation Army Aged Care’s response to Coronavirus (COVID-19) >

Compliments, Complaints and Comments. Your Matters Matter.

The Salvation Army Aged Care is committed to providing high quality care and services that meet your needs and personal preferences. Your feedback helps us know what we are doing well and what we can improve on.

There are different ways you can give us feedback.

1. Talk to a staff member

You can speak to the staff or manager of the service. This is often the fastest and most effective way to have your feedback addressed.

2. Submit your feedback directly to your Aged Care Advocate

You can fill and submit this online form

The Salvation Army is committed to upholding the Australian Privacy Principles. Click here for more information


Paper version of this form is also available at the reception and common areas of our aged care centres, retirement villages and in all Community Care welcome packs. You can give the completed form to a member of your support team, or drop it in the feedback box at the reception or common areas in any of our aged care centres, villages or post it to: The Aged Care Advocate, PO Box A435, South Sydney NSW 1235.

3.  Share your story with Care Opinion Australia

If you would like to share your reviews or read other testimonials about experiences at The Salvation Army Aged Care (or any other aged care service throughout Australia), please visit Care Opinion Australia.  Care Opinion is an independent online platform that gives you a public voice. We respond to stories shared there once notified by Care Opinion Australia.

The Salvation Army acknowledges the Traditional Owners of country throughout Australia and recognises their continuing connection to land, waters and community. We pay our respects to them and their cultures; and to elders both past and present.